Privacy Policy

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

We’ll keep this page updated to show you all the things we do with your personal data. This policy applies if you are a customer, employee, if you visit our website, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.

We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.

Who are ‘we’?

In this policy, whenever you see the words ‘we’, ‘us’, ‘our’, it refers to Cyclo-ssage Limited.

If you have any questions in relation to this privacy policy or how we use your personal data they should be sent to enquiries@cyclo-ssage.com or addressed to Cyclo-ssage Ltd, Units 18-19, Sycamore Close, Duffryn Business Park, Ystrad Mynach, Mid Glamorgan, South Wales, CF82 7RJ, U.K.

What personal data do we collect?

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address, health condition) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data in connection with specific activities such as brochure or product information requests, placing an order, booking or requesting a home, show or business demonstration or any other general enquiries.

You can give us your personal data by filling in forms on our website, by registering to receive product information, offers, social media functions on our website, entering a competition, promotion or survey or by corresponding with us (by phone or email).

Cyclo-ssage will use the information you provide on contact forms to be in touch with you and to provide the information you requested as well as follow ups and updates.

We use Mailchimp as our marketing platform. By clicking "Submit" on a contact form, you acknowledge that your contact form and personal information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.

This personal data you give us may include name, title, address, demographic information, email address, telephone numbers, photographs, health condition.

Personal data provided by you

This includes information you give when interacting with us, for example registering, placing an order or communicating with us, for example:

Personal details (name, email, address, telephone, and so on) and when you request a free brochure or information sheet about your specific condition, or when booking a demonstration or making a general enquiry.

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and if you access our website via your mobile device we will collect your unique phone identifier
Information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number

The terms that you use to search our website

Information we generate

We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing which webpages your browse to build a profile, which helps us, decide which of our communications are likely to interest you. The sections Research and Profiling gives more detail about how we use information for profiling and targeted advertising, including giving you more relevant digital content.

How we use your personal data

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Your personal data may be collected and used to help complete your order or request. Below are the main uses of your data which depend on the nature of our relationship with you and how you interact with our website.

Marketing communications

Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you.

If you choose to hear from us we may send you information based on what is most relevant to you or things you’ve told us you like. We may also show you relevant content online.

We’ll only send these to you if you agree to receive them and we will never share your information with companies outside the Cyclo-ssage for inclusion in their marketing. (We may however share cookie data with third parties to help with our own advertising targeting). If you agree to receive marketing information from us you can change your mind at a later date.

However, if you tell us you don’t want to receive marketing communications, then you may not hear about events or other work we do that may be of interest to you.

Personal data provided to us may also be profiled to help us with advertising targeting.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and inline with the requirements set out in the GDPR.

Call us:

0800 1692808 (Open 8:30 am – 4.30pm Monday – Thursday)

Write to:
Cyclo-ssage Ltd,
Units 18-19,
Sycamore Close,
Duffryn Business Park,
Ystrad Mynach,
Mid Glamorgan,
South Wales,
CF82 7RJ,
U.K.

Verification, updating or amendment of personal data will take place within 30 days of receipt of your request.

Your data protection rights (DPO)

Where Cyclo-ssage is using your personal data on the basis of consent, you have the right to withdraw that consent at any time. You also have the right to ask the Cyclo-ssage to stop using your personal data for direct marketing purposes.

Tell us by using the details above.

Subject access rights

If you would like further information on your rights or wish to exercise them, please write to us at Cyclo-ssage Ltd, Units 18-19, Sycamore Close, Duffryn Business Park, Ystrad Mynach, Mid Glamorgan, South Wales, CF82 7RJ. UK or email enquiries@cyclo-ssage.com

You will be asked to provide the following details:

• The personal information you want to access;
• Where it is likely to be held;
• The date range of the information you wish to access

We will also need you to provide information that will help us confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it.

Once we have all the information necessary to respond to your request we’ll provide your information to you within one month. This timeframe may be extended by up to two months if your request is particularly complex.

Cookies and links to third party websites

Cookies

Cookies are small text files stored on your computer when you visit certain websites. We use first party cookies (cookies that we have set, that can only be read by our website) to personalise your online experience. We also use third party cookies (cookies that are set by an organisation other than the owner of the website) for the purposes of website measurement and targeted advertising. You can control the use of cookies via your browser. Further information can be found in the Cyclo-ssage cookie policy.

Links to other websites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This privacy policy applies solely to the personal data collected by the Cyclo-ssage.

Keeping your information

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.

Disclosing and sharing information

When we allow third parties acting on behalf of Cyclo-ssage to access your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use.

Personal data collected and processed by us may be shared with the following groups where necessary:

• Cyclo-ssage employees.
• Research Bods who run the market research platform on our behalf;
• Third party cloud hosting and IT infrastructure providers who host the website and provide IT support in respect of the website;

Also, under strictly controlled conditions:

• Contractors
• Service Providers providing services to us
• Advisors
• Agents

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or cookie policy and other agreements; or to protect the rights, property, or safety of Cyclo-ssage customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Changes to this privacy policy

We’ll amend this privacy policy from time to time to ensure it remains up to date and reflects how and why we use your personal data and new legal requirements. Please visit our website to keep up to date with any changes. The current version will always be posted on our website.

This privacy policy was last updated on May the 1st 2018.